Terms & Conditions

TERMS & CONDITIONS

ORDERS & PAYMENT

Visit my shop and select the item(s) you want and follow the purchasing process.

If you'd like an original painting or a print of a painting (which is not in my Gallery), please contact me to discuss your requirements.

Once you've selected your item(s), please check your 'Basket' before you purchase to see the total cost (items plus postage & package).

Orders are to be paid via Paypal only.  You don't need a PayPal account to do this - you will be taken automatically to a secure, external site to make your payment.  None of your confidential financial information will be handled by Calidad Canvas.

Once you've placed your order for a print, it will be despatched within 10 working days, once your payment has cleared.

Where you have commissioned an original painting, I will agree a date with you for provisional completion date.  If it looks like there may be a delay eg due to unforeseen circumstances, then you will be contacted by Calidad Canvas.

If there are additional taxes to pay eg customs tax, these are your responsibility to pay.

 

DELIVERY

Delivery charges are based on the weight and dimensions of your order plus the cost of packaging.  Postage will be Registered/Signed For post.

 

CANCELLATION OF ARTWORK

If you wish to cancel your order (except for commissions) BEFORE it has been despatched, please Contact Me as soon as possible by emailing cancellations@calidadcanvas.co.uk or by completing the Cancellation Form.  If it has already been sent please follow the process for ‘RETURN of ARTWORK’ below.

For cancelling of commissions of original artwork - you must Contact Me immediately.  If you do not do so BEFORE the agreed start date of the work, your deposit will be lost.

 

RETURN OF ARTWORK

If, for some reason, you wish to return your artwork, please Contact Me in writing within 2 days of receiving the artwork by emailing returns@calidadcanvas.co.uk or by completing the Returns Form when an address for returning the item(s) will be provided.

The artwork must be returned in its original packaging (as far as possible) and returned within 3 days of notifying me.  Upon receipt of the item(s) a refund will be sent to you – this will be returned within 14 days of receiving the artwork.  If the artwork is damaged by then a deduction in the refund will be made.  Please contact me for the address to send the artwork back to, in perfect condition and unaltered in any way.

Please ensure that the item(s) are adequately packed and that you have sufficient insurance for the price of the return item(s). Retain evidence of goods being returned eg a proof of postage receipt from the post office, in case the artwork gets lost or damaged.  Should the item(s) go missing in the post - and you don't have proof of Registered/Signed For post, then unfortunately, a refund will not be available. 

Please note that the cost of returning the artwork is non-refundable. 

There will be no refund for commissions of original paintings.

 

RETURN OF FAULTY/DAMAGED OR ARTWORK

In the unlikely event that you receive faulty or damaged artwork please Contact Me immediately by email before returning the item(s).  In line with The Consumer Contracts Regulations and other legislation eg Sales Of Goods Act, I will exchange or refund you including your postage.

  

IF YOU’RE UNHAPPY ABOUT SOMETHING

If you’re unhappy about something, please contact me by email: complaints@calidadcanvas.co.uk or by completing the Complaints Form and I’ll reply to you within 5 working days.

 

PRIVACY & COOKIES

As Paypal is used, all your confidential financial information is secure, and not held by Calidad Canvas.  The only information Calidad Canvas will have access to is your contact details and your address (for delivery of the artwork). – none of this will be sold to a third party.

 

Cookies are very small text files that websites install on visitors’ devices for a number of reasons eg to enable shopping baskets to work correctly and to allow advertising to become more targeted and personalised.

Cookies can make the internet incredibly easy to use.  All Internet browsers have an optional setting to disallow cookies, so you can adjust your computer to decline cookies setting on your website. 

This website sets strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features eg accessing secure areas of the website. Without these cookies services like shopping baskets or e-billing, cannot be provided.

Calidad Canvas uses the following cookies:

  •  performance cookies - these collect information about how visitors uses the website eg which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies you. All information collected by these cookies is aggregated and therefore anonymously.  It is only used to improve how a website works.

  • functionality cookies - these allow the website to remember choices you’ve made. They may also be used to provide services you have asked for eg watching a video or commenting on a blog. The information these cookies collect may be anonymously and they cannot track your browsing activity on other websites eg the use of Google Maps.

  • targeting cookies - these are used to deliver adverts more relevant to you and your interests.  Often these cookies will be linked to site functionality provided by the other organisation eg the use of the Facebook ‘Like’ button.

 

DATA PROTECTION

To be able to purchase items Calidad Canvas needs your name, address, email and phone number.  Your details will not be shared with anyone else (except the courier service, in order to send your item(s) to you).

 

 

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