TCs

TERMS & CONDITIONS
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ORDERS & PAYMENT
Visit my gallery/shop and select the item(s) you want and follow the purchasing process.
If you'd like to commission an original painting, please contact me to discuss your requirements.
Once you've selected your item(s), please check your 'Basket' before you purchase to see the total cost (items plus postage & package).
Orders are to be paid via Paypal only.  You don't need a PayPal account to do this - you will be taken automatically to a secure, external site to make your payment.  None of your confidential financial information will be handled by Calidad Canvas.  We receive only.payment details from  Paypal eg Name (sometimes), Amount, Transaction ID to our Paypal account.  Click here to see Paypal’s Privacy Policy
Once you've placed your order for a print, it will be despatched within 10 working days, once your payment has cleared.

Where you have commissioned an original painting, a date will agree with you for the provisional completion date.  If it looks like there may be a delay eg due to unforeseen circumstances, then you will be contacted by Calidad Canvas.
If there are additional taxes to pay eg customs tax, these are your responsibility to pay.

DELIVERY
Delivery charges are based on the weight and dimensions of your order plus the cost of packaging.  Postage will be Registered/Signed For post.

CANCELLATION OF ARTWORK
If you wish to cancel your order (except for commissions) BEFORE it has been despatched, please Contact Me as soon as possible by emailing info@calidadcanvas.co.uk or by completing the Cancellation Form.  If it has already been sent please follow the process for ‘RETURN of ARTWORK’ below.

For cancelling of commissions of original artwork - you must Contact Me immediately.  If you do not do so BEFORE the agreed start date of the work, your deposit will be lost.

RETURN OF ARTWORK
If, for some reason, you wish to return your artwork, please Contact Me in writing within 2 days of receiving the artwork by emailing info@calidadcanvas.co.uk or by completing the Returns Form when an address for returning the item(s) will be provided.

The artwork must be returned in its original packaging (as far as possible) and returned within 3 days of notifying me.  Upon receipt of the item(s) a refund will be sent to you – this will be returned within 14 days of receiving the artwork.  If the artwork is damaged by then a deduction in the refund will be made.  Please contact me for the address to send the artwork back to, in perfect condition and unaltered in any way.
Please ensure that the item(s) are adequately packed and that you have sufficient insurance for the price of the return item(s). Retain evidence of goods being returned eg a proof of postage receipt from the post office, in case the artwork gets lost or damaged.  Should the item(s) go missing in the post - and you don't have proof of Registered/Signed For post, then unfortunately, a refund will not be available. 

Please note that the cost of returning the artwork is non-refundable. 

There will be no refund for commissions of original paintings.

RETURN OF FAULTY/DAMAGED OR ARTWORK
In the unlikely event that you receive faulty or damaged artwork please Contact Me immediately by email before returning the item(s).  In line with The Consumer Contracts Regulations and other legislation eg Sales Of Goods Act, I will exchange or refund you including your postage.

IF YOU’RE UNHAPPY ABOUT SOMETHING
If you’re unhappy about something, please contact me by email: info@calidadcanvas.co.uk or by completing the Complaints Form and I’ll reply to you within 5 working days.

Terms & Conditions Policy updated: 19/06/2018

 

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